We're here to help

Support & Contact

Real people, real answers. Reach us on Telegram or by email — we typically reply within a few hours.

Telegram

Fastest — usually within 1–2 hours

Chat directly with our team. Best for quick questions, connection help, and real-time troubleshooting. Available in English and Arabic.

Chat on Telegram

Email

For detailed issues & billing

Send us the full details — account email, what happened, and any screenshots. Best for billing questions, refunds, and anything that needs a record.

[email protected]
How we can help

What we can help with

Whatever you're running into, we've got you covered.

Connection issues

Can't connect, slow speeds, or drops? We'll help you find the right server and settings.

Billing & subscriptions

Questions about your plan, upgrades, renewals, refunds, or payment — just ask.

Setup & devices

Need help on a router, smart TV, or console? See our setup guides or reach out.

Streaming & unblocking

Trying to watch something specific? Try our Service Checker or ask us.

Account access

Forgot your password or can't log in? We'll get you back into your account.

Resellers & partners

Interested in reselling Vela or partnering? See our reseller program.

Before you reach out

A few quick answers that solve most questions instantly.

It says "billing not configured" — what do I do?
Make sure you installed Vela from the Google Play Store (not a downloaded APK file). Play billing only works on the official Play Store version.
How do I cancel my subscription?
Subscriptions are managed through Google Play. Open the Play Store → tap your profile → Payments & subscriptions → Subscriptions → Vela → Cancel. Your premium stays active until the end of the period.
A specific app or site won't work — is it blocked?
Check our free Service Checker to see if the service is restricted in your country and which server to use.
How do I set up Vela on my router or TV?
We have step-by-step setup guides for routers, smart TVs, Apple TV, PlayStation, Xbox, and Windows.

Our team is based in the Middle East and replies in English and Arabic. Typical response time: a few hours, often much faster on Telegram.